I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow a maximum of 3 business days of processing time for your order to ship out.HOW LONG IS THE SHIPPING TIME?
- Average transit times to the United States: 5 - 8 Business days
- Average transit times to Canada: 4 - 7 Business days
- Average transit times to Europe: 5 - 10 Business days
- Average transit times to New Zealand: 5 - 15 Business days
- Average transit times to Australia: 4 - 9 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
As a small company, we do not have a packaging center yet, but we are working hard on expanding. Our products are sent to our packaging partner in Asia, that redistributes your packages around the world. We would like to thank our customers for their patience and their understanding.
All international orders may incur customs fees and additional fees.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. When you receive your tracking number, if you need help tracking your order you can contact us at firstname.lastname@example.org
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email email@example.com. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with double boxes, extra padding, and foam. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. Please, always refuse the package if you see damage on it and file a complaint with the courier directly! It will be re-shipped back to us and we will happily re-ship another one. If you do accept the package, we won't be able to help you.
If we still haven't managed to answer your question please feel free to check our FAQ page or contact us and we will do our best to reply within 48 hours!